Reference

Privacy Policy for Your Indonesia Account

Your account, wallet and device data are explained before you share them, including how DANA, OVO, GoPay and QRIS records are used for payment checks.

DANA data useOVO wallet checksGoPay receipt logsQRIS confirmation records
wokebet Privacy Policy for Your Indonesia Account
CONTACT ROUTES

Reach Us About Privacy Requests

Fast privacy help matters when your phone number changes, a wallet receipt looks wrong or a device login was not yours.

Live chat privacy queue Use live chat daily from 09:00 to 01:00 WIB when your privacy request needs…
Account inbox requests Send correction, access or erasure requests from the account inbox after signing in.
Privacy request form Use the privacy request form when you cannot sign in but still need data…
ACCOUNT CONTROLS

Controls Behind Your Wallet Data

Practical privacy control starts inside the account area, not in fine print. We show cookie settings under Account > Privacy > Cookies, keep wallet checks tied to named…

Collection at account creation

During account setup we collect the details needed to create your login, including mobile number, name, password credential and device…

Wallet matching

DANA, OVO, GoPay and QRIS records are matched through payment references, status messages and time stamps.

Cookie settings on mobile

On mobile, open Account > Privacy > Cookies to adjust cookie choices used for session memory, language display and security…

New device checks

When a login comes from a new device, we may record browser type, IP range and session time.

Retention and erasure

We keep payment and account records only as long as needed for settlement checks, dispute handling, legal duties and account…

Correction requests

If your name, mobile number or wallet reference is wrong, send a request from Account > Profile or the inbox.

Privacy Questions Before You Join

A good account decision starts with knowing how your data moves. These answers explain the privacy points you are most likely to check before joining: what we collect, how payments are recorded, how long records stay with us and how to contact us when something needs changing.

We collect the details needed to create and secure your account: name, mobile number, login credential, device signals and payment references. We use them for sign-in, wallet checks, support replies and account security.

We store payment rail names, transaction references, status messages and time stamps so deposits and withdrawals can be traced. We do not store your full wallet app password or unrelated wallet activity.

Yes. Send an access request through the account inbox after signing in. We verify your account ID and recent device details before preparing a copy of account, wallet and support records we hold.

Open Account > Profile for editable fields, or send a request through the inbox when a payment reference needs help. We may ask for a recent DANA, GoPay or QRIS receipt to confirm ownership.

Cookies keep your session active, remember basic display choices and help us detect risky sign-in patterns. You can manage non-essential choices under Account > Privacy > Cookies while essential security cookies remain active.

You can ask us to erase account data from the inbox or privacy request form. Some payment and security records may remain for dispute handling or legal duties, and the timing depends on local law.

Use live chat from 09:00 to 01:00 WIB, the account inbox or the privacy request form. We confirm your account before discussing personal data, especially for wallet records and new-device alerts.